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Because FACTO SIGNATURE FRAMES is handmade in a small batch process, you may find that certain frames are in high demand and are available for purchase on a pre-order basis only. We request payment in advance to secure your place in line for these frames, guaranteeing shipment upon the release of product.  Wait times are dependent on frame style and order date.



Refunds will be credited to the original purchaser’s credit card. Any shipping charges will not be refunded unless you were shipped faulty items. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.



We are committed to protecting your privacy. This Privacy Policy describes the types of information we collect from you when you use the site, and explains what we do with that information. Except as described in this policy, we do not sell, trade or rent your personal information to third parties. Keep in mind; you always have the option to “opt-out” of our email program at anytime. This Privacy Policy is effective as of June 25th, 2013 and will remain in effect until we replace it.

Click here for our updated PRIVACY POLICY 


When you visit this Site, App or send us emails, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.



Any unauthorized or unlawful use of any content or materials on this Site is prohibited and may violate copyright and trademark laws and/or the laws of privacy, publicity, and/or communications regulations and statutes. Any use of the materials or content on this Site can be made only with the prior written and express authorization of the Company. Any images of people, places, and/or products used on this Site are the property of either the Company, or are used with express permission of the Company. Unless otherwise noted, all content included on this Site, including images, illustrations, designs, icons, photographs, video clips, and written and other materials, is the property of the Company or its suppliers, partners, or affiliates and is protected by United States and international copyright laws. We do our absolute best to credit all content to its original source; if we make any oversight concerning said content, please do not hesitate make us aware. This Site is the property of the Company and is protected by United States and international copyright laws. For further information on how you may obtain authorization to use any materials or content on this Site, please contact the Company at the "Contact" section of this Site above.



This site is designed for and intended for use by adults. If you are under 17, you may use this site only with involvement of a parent or guardian. If you are a parent or legal guardian, you must monitor and supervise the use of this Site by children, minors and others under your care. You agree to be responsible for their use of this Web site.


FACTO EST. 1987, LLC (the "Company") provides this Site and related services subject to the above stated terms and conditions of use (the "Site Terms"). By accessing, browsing or using this Site you agree to follow and be bound by these Site Terms and Conditions and all applicable law.



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